Online Merchants, so far in this series on creating customer
"value" (both actual and perceived) we have looked at Trust and Lead
Magnets. Now let's address "Full and Accurate Disclosure" of the features and
functions of your product or service. We have all purchased items that did not
match our expectations nor needs. We want to avoid this issue to the best of
our ability. If you are marketing you own product-service by default you are
intimately aware of what it does and does not do. Marketing 3rd party affiliate products is
a greater challenge ... nonetheless, loyal customers rightfully expect us to
provide an accurate description of what they are purchasing in feature, form
and function. As high integrity Internet marketers we must especially be
careful in making claims about "benefits and results" which likely
will vary. In my many years of Fortune 500 corporate marketing I was always
required by our internal legal department to avoid using 'superlatives' (e.g.
the top rated XYZ or the best performing ABC in its class) unless we had
definite, independent
attestation from a credible source such as a trade association,
industry forum or standards body. Remain blessed … Let us know how we can help with your Shopify
or WordPress ecommerce storefront today! Lawrence, Genesys Internet Designs (https://genesysinternetdesigns.blogspot.com)
Using Shopify and Wordpress we design eCommerce and web sites which enable merchants and small business owners worldwide to increase revenue.
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